Refund and cancellation policy

1. Summary

mynxtrip does not sell tickets or accommodation and never receives your payment. We therefore cannot cancel, change or refund any booking. All refunds, cancellations, changes and payment disputes are handled by the airline, travel agent or hotel site you booked with (the "Provider"), under its own terms.

2. We do not take payments

2.1 When you click a result on mynxtrip.com or search.mynxtrip.com, you are sent to the Provider's website, where you book and pay. Your payment goes directly to the Provider or its payment processor. mynxtrip is not the merchant, does not appear on your bank or card statement for the booking, and has no access to the payment.

2.2 Because we receive no payment, there is nothing for mynxtrip to refund.

3. Who handles refunds and cancellations

Your issue	Who to contact
Cancel or change a flight, hotel or other booking	The Provider you booked with
Refund for a cancelled, delayed or rescheduled flight	The Provider you booked with, or the airline
Money debited but no booking confirmation	The Provider first, then your bank or payment app
Double or incorrect charge	The Provider first, then your bank or card issuer
Card or account used without your permission	Your bank immediately, and the cyber crime helpline 1930 or cybercrime.gov.in
Hotel not as described, or not available on arrival	The hotel and the Provider you booked with
A problem with the mynxtrip website itself	mynxtrip, at hello@mynxtrip.com

The Provider's name and contact details are in your booking confirmation email. If you can't find it, search your inbox for the booking reference or the amount charged.

4. How to request a refund or cancellation

Find your booking confirmation email and identify the Provider (the company that took your payment).
Read the Provider's cancellation and refund rules for your fare or room, as cancellation fees and refund eligibility vary.
Use the "Manage booking" section of the Provider's website or app, or contact its customer support.
Keep a record of your request, the Provider's reply and any reference number.
If the Provider doesn't resolve the matter, you may escalate it under the Provider's own grievance process, to the National Consumer Helpline (dial 1915 or visit consumerhelpline.gov.in), or, for payment issues, to your bank.

5. Chargebacks and payment disputes

5.1 Any chargeback or payment dispute must be raised against the Provider that charged you, through your bank or card issuer. mynxtrip is not a party to the transaction and cannot accept, reject, defend or settle a chargeback.

5.2 If a bank, payment processor or Provider contacts us, we will confirm that we are not party to the transaction. Where lawful, we may provide information we hold, such as a record that you clicked through to the Provider.

5.3 Please do not name mynxtrip in a chargeback or payment dispute for a booking made with a Provider. See sections 8 and 9 of our Terms of use.

6. Airline-specific rights

Passengers on flights within, to or from India may have rights under the Civil Aviation Requirements issued by the Directorate General of Civil Aviation (DGCA), for example in cases of cancellation, delay or denied boarding. Other countries have their own passenger rights rules. These rights are enforced against the airline, not mynxtrip. Contact the airline or Provider, or use the AirSewa grievance portal of the Ministry of Civil Aviation.

7. Fees charged by mynxtrip

mynxtrip does not charge any booking fee, service fee, convenience fee or cancellation fee. Any fee you see at checkout is charged by the Provider.

8. Suspected fraud

mynxtrip will never call or message you asking for card details, OTPs, UPI PINs or payment to "process a refund". If anyone claiming to be mynxtrip does this, it is a scam. Don't share any details, and report it to cybercrime.gov.in or call 1930.

9. Contact

For problems with the mynxtrip website, email hello@mynxtrip.com. For complaints, contact our Grievance Officer at grievance@mynxtrip.com.