Terms of use

Summary (not a substitute for the full Terms): mynxtrip is a free search, comparison and information service. We do not sell travel, issue tickets, confirm reservations or take payments. When you book, your contract and your payment are with the airline, travel agent, hotel site or other company you choose (the "Provider"). The Provider alone is responsible for your booking, the price you pay, changes, cancellations, refunds, compensation and any chargeback or payment dispute. To the fullest extent permitted by law, mynxtrip is not liable for any of these matters.

1. Acceptance of these Terms

1.1 These Terms of Use ("Terms") form a legally binding agreement between you and mynxtrip and govern your access to and use of the Service.

1.2 By accessing, browsing, searching or otherwise using the Service, subscribing to our newsletter, or clicking any link on the Service, you confirm that you have read, understood and agree to these Terms and to the following policies, which form part of these Terms: our Privacy Policy, Cookie Policy, Affiliate Disclosure, Disclaimer and Refund and Cancellation Policy.

1.3 If you do not agree with any part of these Terms, you must stop using the Service immediately.

1.4 These Terms are an electronic record within the meaning of the Information Technology Act, 2000 and the rules made under it, and are published in accordance with Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, to the extent applicable. They are generated by a computer system and do not require any physical or digital signature.

2. Definitions

In these Terms:

• "Service" means the websites at mynxtrip.com and search.mynxtrip.com, any subdomain, our newsletter, emails, widgets, search tools, guides and any other content or feature we provide.
• "Provider" means any third party whose products, prices, content or services appear on or are linked from the Service, including airlines, online travel agents, hotels, accommodation platforms (such as Booking.com and Agoda), car rental companies, insurers, tour operators, affiliate networks (such as Travelpayouts and CJ) and their payment processors.
• "Booking" means any reservation, purchase, ticket, voucher or contract you make with a Provider, whether or not you reached the Provider through the Service.
• "Content" means all text, data, prices, images, graphics, software, code, designs and other material on the Service.
• "Applicable law" means all laws, rules, regulations and orders in force in India and, where relevant, any other jurisdiction that applies.
• "Including" means "including without limitation".

3. Who we are

The Service is owned and operated by [MYKA STAYS], [A sole proprietorship], with its address at [Shop No 23, First Floor,Karma Point,Vasco da Gama Goa, India – 403802] ("mynxtrip", "we", "us" or "our"). "You" and "your" refer to any person who accesses or uses the Service.

4. What mynxtrip is, and what it is not

4.1 mynxtrip is an information and comparison service. We display flight fares, hotel options, travel information and links supplied by third parties, and provide links that redirect you to Providers' websites or apps where you may choose to make a Booking.

4.2 mynxtrip is not, and does not act as:

• an airline, hotel, accommodation provider, travel agent, tour operator, consolidator or IATA-accredited agent;
• a seller, reseller, distributor or "merchant of record" of any flight, accommodation, insurance or other travel product;
• a payment aggregator, payment gateway, escrow agent or collector of any money from you;
• an agent, representative, partner or guarantor of any Provider, or a party to any contract between you and a Provider; or
• a provider of legal, visa, immigration, medical, insurance or financial advice.

4.3 Our flight search, including search.mynxtrip.com, uses technology, data and booking links provided by Travelpayouts and the airlines and travel agents in its network. Hotel searches and links redirect you to Providers such as Booking.com and Agoda. We do not own, operate or control these systems.

4.4 The Service is free of charge to you. We earn commissions or referral fees from some Providers, as explained in our Affiliate Disclosure. This does not make us a party to any Booking.

5. Eligibility

5.1 You must be at least 18 years of age and competent to contract under the Indian Contract Act, 1872 to use the Service. The Service is not directed at children.

5.2 If you use the Service on behalf of another person, a group or an organisation, you confirm that you are authorised to do so and to accept these Terms on their behalf, and you are responsible for their compliance with these Terms.

5.3 You must not use the Service if you are barred from doing so under Applicable law.

6. Bookings with Providers

6.1 When you select a result or click a link on the Service, you leave the Service and are redirected to the Provider's website or app. Any search you continue, Booking you make, information you submit or payment you make there is directly between you and that Provider, under the Provider's own terms and conditions, fare rules, cancellation policy and privacy policy. You are responsible for reading and accepting those terms before you book.

6.2 The Provider, and not mynxtrip, is solely responsible for:

• confirming, issuing, ticketing, amending, rebooking or cancelling your Booking;
• the price charged, including taxes, levies, fees, surcharges, convenience fees, baggage and seat charges, and currency conversion;
• the provision, safety and quality of the flight, accommodation or other service;
• schedule changes, delays, cancellations, overbooking, denied boarding, downgrades, missed connections, and lost, delayed or damaged baggage;
• refunds, credit shells, vouchers, compensation and any statutory passenger rights, including under DGCA Civil Aviation Requirements or other aviation regulations;
• customer service, complaints and claims relating to the Booking; and
• its own handling of your personal data.

6.3 We have no access to your Booking, cannot see your payment, and cannot change, cancel, refund or confirm any Booking. For any matter relating to a Booking, contact the Provider named in your confirmation email.

6.4 Where a Provider is itself an intermediary (for example, an online travel agent selling an airline's ticket), the relationship between that intermediary and the final service supplier is a matter for them, and we have no responsibility for it.

7. Prices, availability and information

7.1 Prices, availability, schedules, flight durations, baggage allowances, hotel details, ratings, photographs and other information on the Service are supplied by Providers and other third parties. They may be cached, delayed, estimated, approximate, incomplete or incorrect, and may change at any time without notice, including between your search and your Booking.

7.2 Prices shown on the Service are indicative only. The final, binding price is the price displayed by the Provider at checkout. It may differ from the price on the Service and may include additional taxes, fees, payment method charges, baggage or seat fees, and bank or currency conversion charges. Prices may be displayed in a currency different from the one you are charged in.

7.3 We do not guarantee that any price is the lowest available, that any fare, seat or room is available, that the Service lists every Provider or option, or that any promotion or discount offered by a Provider will be honoured.

7.4 Results may be ordered by price, travel time, relevance, technical factors determined by our technology partners, or commercial relationships. Ordering is not a recommendation.

7.5 If you find an error on the Service, please tell us at hello@mynxtrip.com. We may correct errors, inaccuracies or omissions at any time, and we are not bound by any price or information shown in error.

8. Payments, refunds, cancellations and chargebacks

8.1 mynxtrip never collects, processes, holds, receives or has access to any payment you make for a Booking. All payments are made directly to the Provider or its payment processor on the Provider's website or app. mynxtrip does not appear as the merchant on your card or bank statement for any Booking.

8.2 Accordingly, the following must be raised with the Provider and, where relevant, with your bank, card issuer or payment app, and not with mynxtrip:

• requests for refunds, cancellations, amendments, no-show charges and fare differences;
• failed, duplicate, excess or incorrect charges, and amounts debited without a confirmed Booking;
• chargebacks, payment disputes, "transaction not recognised" claims and UPI, card or net-banking disputes;
• unauthorised, fraudulent or mistaken use of your card, account or payment credentials;
• EMI, cashback, reward point, coupon and wallet issues; and
• currency conversion charges, foreign transaction fees, GST invoicing and tax matters relating to the Booking.

8.3 We cannot issue refunds, reverse or adjust charges, or act on behalf of a Provider, bank or payment processor in any payment matter. To the fullest extent permitted by law, we accept no liability for any amount charged, withheld, delayed or refunded by any Provider, bank or payment processor.

8.4 You agree not to make, threaten or cause to be made any claim, complaint or chargeback against mynxtrip in respect of any payment, Booking or transaction to which mynxtrip is not a party. See also our Refund and Cancellation Policy.

9. Chargeback and dispute procedure

9.1 If you dispute a payment for a Booking, contact the Provider first, using the details in your confirmation email. If the Provider does not resolve the matter, you may contact your bank or card issuer under its dispute procedure.

9.2 If a bank, card network, payment processor, Provider or authority contacts mynxtrip about a Booking, we will explain that we are not a party to the transaction and, where lawful, may provide information we hold that is relevant to the dispute (for example, a record that you clicked a link to the Provider). We are under no obligation to take part in the dispute.

9.3 If you make a claim or chargeback against mynxtrip in breach of section 8.4, you will be responsible, to the extent permitted by law, for the costs and losses we reasonably incur as a result, as set out in section 22 (Indemnity).

10. Travel documents and your responsibilities

10.1 You are solely responsible for ensuring that you and every person travelling with you hold valid passports, visas, electronic travel authorisations, permits, health certificates and vaccinations, and that you meet the entry, exit, transit, customs and health requirements of every country you travel to, from or through.

10.2 Visa, entry, health and safety information on the Service is general guidance only, may be incomplete or out of date, and is not legal or immigration advice. Always confirm requirements with the relevant embassy, consulate, government authority and your Provider before you book and before you travel.

10.3 You are responsible for checking every detail of your Booking before you pay, including passenger names as they appear on passports, dates, airports, terminals, times, connections, fare conditions and baggage rules, and for arriving at check-in and departure in good time.

10.4 mynxtrip is not liable for any refusal of boarding, refusal of entry, fines, deportation, quarantine or other consequence arising from your travel documents or your compliance with any requirement.

11. Special requests, accessibility and insurance

11.1 Requests relating to special assistance, wheelchairs, medical conditions, dietary needs, travel with infants, unaccompanied minors, pets, sports equipment or room preferences must be made directly to the Provider. We cannot pass on or guarantee any such request.

11.2 We strongly recommend that you buy suitable travel insurance covering cancellation, medical expenses, baggage and Provider insolvency. Any insurance is provided by the insurer under its own policy terms, and mynxtrip is not responsible for it.

12. Guides, tips and newsletters

12.1 Destination guides, articles, tips, route information, seasonal advice, maps and similar Content are provided for general information and inspiration only. They are not professional, legal, financial, medical, safety or immigration advice. Flight times, distances, seasons, prices and other details are approximate and may be out of date.

12.2 Any opinion or recommendation in our Content reflects our general view and may not suit your circumstances. You rely on any Content at your own risk and should make your own enquiries before acting on it.

12.3 References to places, businesses or activities do not mean we endorse them or guarantee their safety, quality, opening hours or availability.

13. Newsletters, alerts and communications

13.1 If you subscribe to our newsletter or alerts, you consent to receive emails from us about fares, deals, destinations and the Service. You can unsubscribe at any time using the link in any email or by writing to us.

13.2 Fares and deals mentioned in emails are indicative, may have expired by the time you read them, and are subject to the Provider's terms.

13.3 You agree that we may communicate with you electronically, and that electronic communications satisfy any legal requirement that a communication be in writing.

14. Feedback and submissions

14.1 If you send us feedback, suggestions, corrections, reviews, photographs or other material ("Submissions"), you confirm that you have the right to do so, and you grant us a worldwide, royalty-free, perpetual, irrevocable, non-exclusive licence to use, reproduce, modify, publish and display them in connection with the Service, without any obligation to you.

14.2 You must not send any Submission that is unlawful, defamatory, obscene, infringing, misleading or that contains personal data of another person without their consent.

15. Third-party sites, scripts and services

15.1 The Service contains links to, and embeds content, widgets and scripts from, third parties, including Providers, affiliate networks, map and font services and technology partners. Some links may be automatically converted into affiliate links by third-party tools such as Travelpayouts Drive.

15.2 Third-party websites and services are governed by their own terms and privacy policies. We do not endorse, control, monitor or accept any responsibility for them, their content, their security, their availability or their handling of your information. Your use of them is at your own risk.

16. Acceptable use

16.1 You agree to use the Service only for lawful, personal, non-commercial purposes in accordance with these Terms. You must not, and must not help or allow anyone else to:

• use the Service for any unlawful, fraudulent, deceptive or harmful purpose, or in breach of any Applicable law;
• make any speculative, false or fraudulent Booking or enquiry through a link on the Service;
• scrape, crawl, spider, copy, harvest, index or extract fares, Content or data from the Service by automated or manual means without our prior written permission;
• run bots, scripts or automated queries, or send requests at a volume or rate that could burden, damage or disrupt the Service or its partners;
• interfere with, probe, scan, tamper with, reverse-engineer, decompile or bypass any security, access control, tracking or technical feature of the Service;
• manipulate, strip, replace, hijack or fraudulently generate affiliate links, clicks, cookies or referrals, including cookie stuffing, click fraud or ad injection;
• frame, mirror, scrape into another service, or present any part of the Service as your own, or imply any endorsement, sponsorship or affiliation with us;
• upload or transmit viruses, malware, spam, chain letters or any harmful or disruptive code;
• impersonate any person or misrepresent your identity or affiliation;
• host, display, upload or share any information that is prohibited under Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021; or
• infringe the intellectual property, privacy or other rights of mynxtrip or any third party.

16.2 We may monitor use of the Service for compliance with this section, and may block, suspend or restrict access, remove content, and report suspected unlawful activity to the relevant authorities, Providers or affiliate networks.

17. Security and fraud

17.1 mynxtrip will never ask you for your card number, CVV, OTP, UPI PIN, net-banking password or Provider account password. If anyone claiming to be from mynxtrip asks for these, do not share them, and report it to us and to the National Cyber Crime Reporting Portal (cybercrime.gov.in) or helpline 1930.

17.2 Check that you are on the genuine Provider's website, with a secure connection, before entering payment details. We are not responsible for losses caused by phishing, fake websites, fake customer care numbers or other fraud by third parties.

18. Intellectual property

18.1 The Service and its Content, including its design, layout, text, graphics, logos, illustrations, tile artwork, software, code, databases and the selection and arrangement of Content, are owned by or licensed to mynxtrip and are protected by the Copyright Act, 1957, the Trade Marks Act, 1999 and other intellectual property laws.

18.2 Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable licence to access and view the Service for your personal, non-commercial use. You may not copy, reproduce, republish, distribute, transmit, sell, modify, create derivative works from or commercially exploit any part of the Service without our prior written permission.

18.3 "mynxtrip", our logo and related marks are our trademarks. Third-party names, logos and trademarks, including those of airlines, hotels, Booking.com, Agoda, Travelpayouts and Aviasales, belong to their respective owners and are used for identification only. Their use does not imply endorsement.

19. Copyright and trademark complaints

If you believe any Content on the Service infringes your rights, send a notice to our Grievance Officer with: your contact details; a description of the work or mark; the URL of the material; a statement that you believe in good faith the use is not authorised; and a statement that the information is accurate and that you are the owner or authorised to act for the owner. We will review notices and act in accordance with Applicable law.

20. Disclaimer of warranties

20.1 To the fullest extent permitted by Applicable law, the Service and all Content, prices, results and information are provided "as is", "as available" and "with all faults", without any warranty, representation, condition or guarantee of any kind, whether express, implied, statutory or otherwise.

20.2 Without limiting section 20.1, we expressly disclaim any warranty of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, timeliness, reliability or quiet enjoyment, and any warranty that: the Service will be uninterrupted, secure or error-free; defects will be corrected; results or prices are accurate, current or the best available; any Provider is licensed, reliable, solvent or will honour any Booking; or the Service or any linked site is free of viruses or harmful components.

20.3 See also our Disclaimer.

21. Limitation of liability

21.1 To the fullest extent permitted by Applicable law, mynxtrip and its owners, directors, officers, employees, contractors, agents, licensors and partners ("mynxtrip Parties") shall not be liable for any loss, damage, cost or expense of any kind arising out of or in connection with:

• any Booking, ticket, reservation, payment, refund, cancellation, chargeback or dispute with a Provider, bank or payment processor;
• any act, omission, error, negligence, misrepresentation, fraud, insolvency, strike, breach or failure of any Provider or other third party;
• flight delays, cancellations, diversions, schedule changes, overbooking, denied boarding, missed connections, baggage problems, injury, illness or death occurring during travel, or accommodation that is unavailable, unsafe or not as described;
• inaccurate, incomplete, outdated or unavailable prices, availability, ratings, photographs or other information;
• travel documents, visas, health requirements, insurance, refusal of boarding or refusal of entry;
• reliance on any guide, tip, newsletter or other Content;
• any interruption, suspension, error, downtime, data loss, security breach, virus or technical failure of the Service or of any third-party system; or
• your use of, or inability to use, the Service or any linked site.

21.2 In no event shall any mynxtrip Party be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profit, revenue, business, contract, opportunity, goodwill, reputation, data, savings, enjoyment, holiday or time, however caused, even if advised of the possibility of such loss.

21.3 To the fullest extent permitted by Applicable law, the total aggregate liability of the mynxtrip Parties to you for all claims of every kind arising out of or relating to the Service or these Terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed INR 1,000 (Indian Rupees one thousand only). You agree that, as the Service is free of charge, this limit is fair and reasonable.

21.4 Any claim against a mynxtrip Party must be brought within one year after the cause of action arises, to the extent permitted by Applicable law, failing which it is permanently barred.

21.5 Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under Applicable law, including liability for fraud or fraudulent misrepresentation, or any right you have as a consumer under the Consumer Protection Act, 2019 that cannot be waived by contract.

22. Indemnity

You agree to indemnify, defend and hold harmless the mynxtrip Parties from and against all claims, demands, actions, proceedings, losses, liabilities, damages, fines, penalties, costs and expenses (including reasonable legal fees and chargeback handling costs) arising out of or relating to: (a) your breach of these Terms or any policy forming part of them; (b) your misuse of the Service; (c) any Booking, payment, refund, chargeback or dispute between you and any Provider, bank or payment processor; (d) any Submission you make; or (e) your violation of any Applicable law or the rights of any third party.

23. Force majeure

We are not liable for any failure or delay in performing any obligation or in providing the Service caused by events beyond our reasonable control, including acts of God, floods, cyclones, earthquakes, fire, epidemics or pandemics, war, terrorism, riots, civil unrest, government orders or restrictions, strikes or lockouts, failures of the internet, hosting, cloud, power or telecommunications services, cyber-attacks, or the failure or insolvency of any Provider or technology partner.

24. Availability of the Service

We do not guarantee that the Service, or any feature, Provider or partner, will always be available. We may modify, add or remove features, Providers or Content, or carry out maintenance, at any time without notice. Some features may not be available in all regions or on all devices.

25. Suspension and termination

25.1 We may suspend, restrict or terminate your access to all or any part of the Service, or discontinue the Service, at any time, for any reason, without notice or liability, including if we reasonably believe you have breached these Terms.

25.2 Sections 7 to 10, 12, 14, 18 and 20 to 31, and any other provision that by its nature should survive, survive any suspension or termination.

26. Compliance with laws and sanctions

You agree to comply with all Applicable laws when using the Service and when travelling. You must not use the Service to plan or facilitate travel or transactions that breach any export control, sanctions or anti-money-laundering law.

27. Changes to these Terms

We may amend these Terms at any time. The amended Terms take effect when published on this page, and the "Last updated" date will change. Where changes are material, we may also notify newsletter subscribers by email. Your continued use of the Service after amended Terms are published constitutes acceptance of them. If you do not agree, stop using the Service.

28. Governing law and dispute resolution

28.1 These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or the Service, are governed by and construed in accordance with the laws of India.

28.2 Amicable resolution. Before starting any formal proceedings, you agree to write to our Grievance Officer (section 31) describing the dispute and to allow at least 30 days for the parties to try to resolve it in good faith.

28.3 Arbitration. Subject to section 28.5, any dispute not resolved under section 28.2 shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996. The tribunal shall consist of a sole arbitrator appointed by mutual agreement of the parties or, failing agreement, in accordance with that Act. The seat and venue of arbitration shall be Goa, India. The language of arbitration shall be English. The award shall be final and binding.

28.4 Jurisdiction. Subject to section 28.3, the courts at Goa, India shall have exclusive jurisdiction over any matter arising out of or relating to these Terms or the Service.

28.5 Consumer rights. Nothing in this section limits any right you may have to approach a Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, or the National Consumer Helpline, where that right cannot lawfully be excluded.

28.6 Claims must be brought individually and not as a plaintiff or class member in any purported class or representative proceeding, to the extent permitted by Applicable law.

29. Notices

We may give you notice by email (if you have given us your email address) or by posting it on the Service. You must send legal notices to us in writing at [Shop No 23, First Floor,Karma Point,Vasco da Gama Goa, India – 403802], with a copy by email to grievance@mynxtrip.com. Notices are effective when received.

30. General provisions

30.1 Severability. If any provision of these Terms is held invalid, illegal or unenforceable, it shall be enforced to the maximum extent permitted or modified to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

30.2 No waiver. Our failure or delay in enforcing any right or provision is not a waiver of it.

30.3 Entire agreement. These Terms, together with the policies referred to in them, constitute the entire agreement between you and mynxtrip relating to the Service and supersede any prior understanding.

30.4 Assignment. You may not assign, transfer or sub-license any of your rights or obligations under these Terms. We may assign or transfer ours to any affiliate or successor without your consent.

30.5 No partnership. Nothing in these Terms creates any partnership, joint venture, agency, franchise or employment relationship between you and us, or between us and any Provider.

30.6 Third-party rights. Except for the mynxtrip Parties, no third party has any right to enforce these Terms.

30.7 Language and headings. These Terms are written in English. Any translation is for convenience only, and the English version prevails. Headings and summaries are for convenience and do not affect interpretation.

31. Grievance Officer and contact

In accordance with the Information Technology Act, 2000, the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 and the rules made under them, the details of our Grievance Officer are:

• Name: [TBA]
• Designation: Grievance Officer
• Email: grievance@mynxtrip.com
• Phone:
• Address: [MYKA STAYS], [Shop No 23, First Floor,Karma Point,Vasco da Gama Goa, India – 403802]

We acknowledge complaints within 48 hours of receipt and aim to resolve them within one month. Please include your name, contact details, a description of the issue and any relevant URLs or screenshots. Complaints about a Booking, payment or refund must be sent to the Provider, as explained in sections 6, 8 and 9.

General enquiries: hello@mynxtrip.com.